RETURN AND EXCHANGE POLICY
We offer free exchanges and easy returns on most jewelry bought at full price. Items sent back for a refund or exchange must be unworn, in new condition, with all tags attached and in its original packaging.. However, we monitor the number of returns that customers make, and we may refuse to accept orders at our discretion if products are returned repeatedly.
All our jewelry pieces and before shipping to the buyer are subject to high-precision checks to ensure that there are no workmanship defects, scratches, fractures and other defects.. also all the pieces purchased from Laila A.Q.Diam jewels, and before they leave from the store also during the shipping process until the buyer receives them, they have cards or stickers related to Laila A.Q.Diam jewels, and on all A piece of jewelry ring, bracelet, necklace, earring, pendants, nose ring, anklets piercings jewelry or any kind of jewelry , this is considered approval and is known to the buyer before completing the purchase, if these cards or stickers are cut, destroyed or tampered with. The return and exchange policy is canceled on this deal and on all purchases.
Sale items or items purchased using a discount code ARE NOT ELIGIBLE for refunds or exchanges.
The amount will not be refunded in cash to the customer before from Laila A.Q.Diam jewels for health reasons, and it will not recover or replace any purchases that part of it has penetrated a body parts such as nose, navel, lips or any parts of body for health reasons.
All refunds and exchanges are subject to a restocking fee, to help cover our return shipping costs.
If the product you received is damaged or defective, or if you simply want to replace the product for any reason, You are able to exchange all jewelry that was purchased by re-shipping it up to 3 days within Kingdom of Saudi Arabia and the Arab Gulf states and up to 10 days for the Arab countries and the Middle East and up to 21 days for the rest of the countries from around the world.. Returns or exchange must be pre-approved by Laila A.Q.Diam jewels (the company). Please email us in order to start the exchange process and include your order number in the email. We are unable to process any returns or exchanges that fail to request permission beforehand.
The number of days specified for exchange is applied to the online store only and does not include the boutique transactions.
None of the products to be returned or exchanged for us must have been used and that no labels for Laila A.Q.Diam jewels have been removed from them, be in the same condition that they were received, and be in their original condition free from scratches and fractures and not Any type of maintenance, such as enlarging or reducing the size, shall have been performed on it, and its original package or packing is intact. We will not accept any returns that Laila A.Q.Diam jewels decided that there are one or more reasons not to return or exchange it.
Once you have contacted us and your return is approved we will email you a return label and customs documentation* which you will need to print out and attach to the package. The package will then need to be dropped off at a nearby shipping location.
If the package is returned to you due to lack of documents, you will be charged any additional fees incurred. If you are returning the goods to us at your own expense, please make sure they are labeled as a return. Any customs fees associated with your return will be charged to the customer.
If the customer ships purchases to Laila A.Q.Diam jewels, and for the purpose of exchange or return, and we find in it any of the reasons that the replacement or return process mentioned in our policy or other reasons not mentioned were caused by the buyer will be shipped back to the customer again after notifying him of that It pays shipping and administrative costs from purchases.
Once we finish checking the returns and we have agreed to return them, the (credit broker) will be notified of returning the price you paid for this product (these products) to the account paid by for Laila A.Q.Diam jewels, with the exception of taxes or applicable import duties, if any, and fees. Initial conduction.
We reserve the right to refuse a refund if the item is no longer in sellable condition. If the item is approved, your refund will be automatically issued to the original method of payment. We will notify you as soon as we process the return. Transactions can often take several business days to appear on your credit card statement.
Replaced items will not be eligible for further exchange or refund. We accept one exchange per order.
If the replacement item is valued at more than the value of your original purchases, you will be billed for the difference prior to shipment. If the exchange item is valued at less than your original purchases, you will receive a store credit that can be used on any full-priced jewelry for a period of 12 months. Store credits must be used in a single transaction.
If the item is returned unused and is in its original condition a refund, less a restocking fee** will be issued.
We do not accept returns or exchanges that are not pre-approved by email.
If the shipping company fails to reach you in order to deliver the package, we may contact you by email with instructions on how to arrange a delivery. If your item is not final sale, and it is returned, either because it was refused or because the customer did not respond to delivery requests from the delivery company or ourselves, you will be offered a credit note minus the original shipping fee, the return shipping costs, and a restocking fee .If the item returned was final sale, then the customer will be responsible for the return shipping costs, the re-shipping costs, and processing fee.
We reserve the right to refuse a refund or exchange on any item if the customer is unresponsive to emails or other communications. Please respond to all communications within 14 days, all offers are rescinded if the customer does not respond within a 14 day time frame.